Getting around HIBIKI support
Learn how HIBIKI documentation is organized by product, how to switch between product sections, and how to use the AI chat assistant to get answers fast.
How the documentation is organised
HIBIKI documentation is organised by product. This guide shows you how to find the right section, switch between products, and use the AI chat assistant to get answers fast.
HIBIKI support documentation is split into six product sections. Each section covers support and documentation for that product. The current section, HIBIKI support, is the support portal itself.
HIBIKI support
This support portal: Help Center, FAQs, troubleshooting, and changelog for the platform itself. Use the product selector to navigate here.
HIBIKI game
HIBIKI game titles: player guides, gameplay help, installation, and technical support. Use the product selector to navigate here.
HIBIKI asset
Assets for Unity on HIBIKI store, Fab and Unity asset store
HIBIKI web
website builder: creating and publishing sites, editing content, domains, and billing. Use the product selector to navigate here.
HIBIKI learn
Learning platform: courses, 1:1 services,live sessions, community, subscriptions, and billing. Use the product selector to navigate here.
HIBIKI network
B2B service catalogue: creative and technical services, requests, delivery, and billing. Use the product selector to navigate here.
Switching between products
The product selector in the sidebar lets you jump between product sections.
Find the product selector
Look at the top-left of the sidebar. It shows the product you are currently viewing, such as HIBIKI support.
Open the dropdown
Click the product name to open a dropdown listing all available products: HIBIKI support, HIBIKI game, HIBIKI asset, HIBIKI web, HIBIKI learn, and HIBIKI network.
Select your product
Pick the product you need help with, such as HIBIKI asset for Unity assets.
Browse the product's sections
The sidebar updates to show that product's documentation, including Getting Started, Setup and Usage, Billing, Support, and more. Browse or search within that section to find what you need.
Example: If you need help with a Unity asset like CloudScape, select HIBIKI asset in the product selector. Then under Assets, choose CloudScape and navigate to its Installation or Troubleshooting page for asset-specific help.
Using the AI chat assistant
The AI chat assistant is available on every page in the HIBIKI support documentation. It can answer questions in your own words by searching the documentation and pulling answers from the relevant pages.
Open the chat widget
Click the chat icon in the bottom corner of the page to open the AI assistant.
Ask your question
Type your question in natural language, such as "How do I install CloudScape?" or "Where can I find billing for HIBIKI learn?"
Review the answer
The assistant responds with relevant information from the documentation and links to the source pages so you can read more.
For the most accurate answers, be specific with each chat. If you want to ask about a new topic, start a New Chat.