Welcome
An introduction to HIBIKI support, the help centre and support hub for all HIBIKI products and services.
What is HIBIKI support?
HIBIKI support is the help centre and support hub for all HIBIKI products and services. It brings together documentation, guides, troubleshooting, and contact options for HIBIKI game, asset, web, learn, and network in one place.
There are four ways to get help:
- Self-serve by searching the documentation and browsing Help Center articles.
- Use the AI chat assistant to ask questions in plain language and get answers from the documentation.
- Email the support team at support@hibiki.co.uk.
- Use the support widget in-product. Email and the support widget connect to the same support system, so you can start a conversation in one channel and continue it in another.
Get started With HIBIKI support
Choose the starting point that matches what you need to do.
Quickstart
Learn how to find answers, use the AI chat assistant, and contact support.
Getting around
Understand how the documentation is organized and how to switch between products.
Help Center
Browse FAQs, guides, and troubleshooting articles.
Products
HIBIKI support groups help content by product so you can stay focused on the game, asset, web project, learning experience, or network service you are working on. Product pages are still being built out; for the fastest answers right now, use the Help Center and AI chat to ask questions against this help content. Some products are available now while others are still in development, see the status indicators below.
Use the product selector in the sidebar or top navigation to switch between HIBIKI game, asset, web, learn, and network. Within each product, use the tabs to move between getting started, using HIBIKI, billing, changelogs, and support.
Consumer-facing
HIBIKI game
Player guides, support, and patch notes for HIBIKI game titles.
HIBIKI learn
Account setup, plans, courses, billing, and support for HIBIKI learn.
HIBIKI asset
Installation, requirements, usage guides, and version history for assets.
Client services
HIBIKI web
Site creation, editing, domains, publishing, billing, and support for HIBIKI web clients.
HIBIKI network
Onboarding, service catalogue, request workflows, billing, and support.
Quick tips
Use these shortcuts to move through HIBIKI support efficiently:
- Start with the support home: Use this page as your launch pad when you are not sure where help content lives.
- Search first: Use the global search to find help by product name, feature, or error message.
- Follow the tabs: Within a product, use tabs like getting started, using HIBIKI, billing, and support to narrow the scope.
- Save important links: Bookmark the overview or quickstart pages for the products you use most often.
- Escalate when stuck: If you cannot find an answer, go to the Help Center and follow the contact support guidance.